Store Policies

Contact Us

  • Hours 8AM-4PM EST, Mon-Fri, excluding major holidays.
  • Email inquiries will be addressed during these same hours.
  • Email:
  • Call: 800-755-2248 or 215-781-2000
  • Fax: 800-755-9360
  • Mail: 2530 Pearl Buck Rd, Bristol, PA 19007
  • Order online 24/7 at
  • Log in using your email (or customer number) and password. You must use the email associated with your account. If you have forgotten your password, visit us online to have your password reset link emailed to you. If you do not have an account with us, please apply online or contact us.

Terms & Payment

  • Checks, money orders, credit cards and purchase orders (exceptions apply) accepted.
  • All prices, terms & availability subject to change.
  • Deposit Payment 50% deposit required when placing your order. Orders by phone or fax must use a credit card for deposit.
  • Balance Payment Orders must be paid in full before shipping.
  • Complete Orders Orders ship when entire order is ready to ship and order is paid in full.
  • Partial Orders If partial shipment is requested, order balances must be paid in full and additional shipping charges will apply.

Credit Cards

  • Credit cards are charged when your order is placed.
  • Declined cards need to provide another form of payment within 48 hours or order will be canceled.

Purchase Orders

  • Accepted from Colleges, High, Middle & Elementary Schools
  • Booster Club POs NOT ACCEPTED
  • Must be received before we can process your order
  • Must be numbered & totaled (including S&H)
  • Must be signed
  • Must state: "Purchases are not returnable."
  • Must be paid by the issuing party
  • Payable immediately upon receipt of merchandise
  • POs is a legal contract which must be honored once your order has been accepted
  • POs do not qualify for free shipping


  • Deposit checks must be received within 7 business days of online order or order will be canceled.
  • $35.00 fee for checks returned unpaid by your bank.
  • Returned/unpaid checks must be replaced with a certified check or money order, including the $35 return check fee.
  • Returned/unpaid checks will result in a new ship date once replacement funds are received.
  • Checks require 2 weeks to clear after receipt before shipment can be made.

Order Management

  • Keep a copy of your original order.
  • Orders will be immediately assigned an order number.
  • Contact us if you do NOT receive an order confirmation within 10 days.
  • Check this confirmation against your original order and notify us at once if they do not agree.


  • Minimum of 8 pieces per color combination.
  • Cannot be canceled, returned, or exchanged.
  • Sample swatches available upon request.
  • No changes considered once order has been processed.
  • Any design/fabric modifications outside of TrueColors™ options are considered a custom design.
  • $100 set up fee for all TrueColors™ styles including styles as shown.
  • $100 set up fee for all appliqués. Adds 2 weeks to ship date.
  • Minimum $100 fee for sublimation or custom printing. Adds 3 weeks to ship date.
  • Additional artwork fees may apply for custom appliqués or printing.


  • Reorders must be a minimum of 3 pieces. A $100 fee will apply.
  • Every reasonable effort is made to provide continued and consistent availability.
  • Styles are not guaranteed to be available for reorder.
  • Wear and dye lot variations may hinder match of colors.
  • Contact our office for swatches if exact color match is required.