Store Policies

• Hours Mon-Fri 8AM to 4PM EST, excluding major holidays.
• Summer Hours June-August Mon-Thurs 8AM to 4PM EST; Fri 8AM to 12PM EST
• Email inquiries will be addressed during these same hours.

• Email: wishweb@awishcometrue.com
• Call: 800-755-2248 or 215-781-2000
• Fax: 800-755-9360
• Mail: 2530 Pearl Buck Rd, Bristol, PA 19007

• Order online 24/7 at awctperformancewear.com

• Log in using your email (or customer number) and password. You must use the email associated with your account. If you have forgotten your password, visit us online to have a password reset link emailed to you. If you do not have an account with us, please apply online.

• Checks, money orders, credit cards and school purchase orders (exceptions apply) accepted.
• All prices, terms and availability subject to change.

• Deposit Payment 50% deposit required when placing your order. Orders by phone or fax must use a credit card for deposit.
• Balance Payment Orders must be paid in full before shipping.
• Complete Orders Orders ship when the entire order is ready and the order is paid in full.
• Partial Orders If partial shipment is requested, order balances must be paid in full and additional shipping charges will apply. Orders paid by check will be held two weeks from receipt of check before shipping.

• VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS are accepted.
• Credit cards are charged when your order is placed.
• Declined cards need to provide another form of payment within 48 hours or order will be canceled.

• Accepted from colleges, high, middle and elementary schools
• Booster club POs not accepted
• Must be received before we can process your order
• Must be numbered and totaled (including S&H)
• Must be signed by Principal or Accounts Payable
• Must state: "Purchases are not returnable."
• Must be paid by the issuing party
• Payable immediately upon receipt of merchandise
• Discounts and free freight not available with purchase order

• Deposit checks must be received within seven business days of the online order or the order will be canceled.
• $35 fee for checks returned unpaid by your bank.
• Returned or unpaid checks must be replaced with a certified check, money order or credit card, including the $35 return check fee.
• Returned or unpaid checks will result in a new ship date once replacement funds are received.
• Checks require two weeks to clear after receipt before shipment can be made.

• Keep a copy of your original order.
• Orders will be immediately assigned an order number.
• Contact us if you do not receive an order confirmation within three days.
• Check this confirmation against your original order and notify us at once if they do not agree, including shipping address.
• Check your order when it arrives and report any issues within seven days. 
  
  

Changes and Cancellations:

• Guard and Team styles are not returnable or exchangeable.
• Cannot be canceled or changed once order is in progress.
• Cannot add to orders already in progress. This will result in a new order and possible ship date.

• Minimum of eight pieces per color combination.
• Cannot be canceled, returned, or exchanged.
• Sample swatches available upon request.
• No changes considered once order has been processed.
• Any design/fabric modifications outside of TrueColors™ options are considered a custom design.
• Appliqués add three weeks to ship date.
• Sublimation or custom printing adds three weeks to ship date.
• Additional artwork fees may apply for custom printing.

• Reorders of a TrueColors™ style must be a minimum of three pieces. A $100 fee will apply.
• Every reasonable effort is made to provide continued and consistent availability.
• Styles are not guaranteed to be available for reorder.
• Wear and dye lot variations may hinder match of colors.
• Contact us for swatches if exact color match is required.