All items are made to order and can NOT be returned or cancelled. Requests for order exchanges or changes must be in writing (fax, mail or email). We must charge $5.00/item for each change or exchange to your original order, plus new shipping charges. Exchanges are considered a new order with corresponding delivery time. Custom color (TrueColor) and custom costumes cannot be cancelled, changed or exchanged.
Exchanges are accepted for two weeks after shipping. We cannot add to orders already in process. XXLChild, and XXLAdult sizes as well as custom styles are cut to order and cannot be cancelled or exchanged.
If returned merchandise brings your order total below the discount percentage threshold originally calculated, your order will be recalculated at the new discount level which may result in additional charges.
Fax, call or email for a return authorization number (RA#), valid for 10 days. Please have your customer number or original order number, style number, color, size(s) you need as well as sizes you want to return, and date you need the replacement costumes in hand. Clearly write your RA# on your shipping label. All shipments received without a valid RA# will be refused, delaying shipment of replacement items.
Send returns to:
2530 Pearl Buck Road
Bristol, PA 19007
Replacement items cannot be shipped until your original items have been received or replacement items have been paid for. Altered, worn or soiled items cannot be accepted under any circumstances.