Store Policies
PHONE HOURS
Phone hours are 8:00 AM to 4:00 PM Monday through Friday, Eastern Time, excluding major holidays. For faster service, please have your order control number (located on the upper right hand corner of your confirmation) or your customer number on hand before you call. Email inquires are also addressed during these same business hours.
OPENING ORDER
Minimum 0. Minimum reorder 0.
NEW ACCOUNTS
All opening orders: Prepaid check, money order, VISA/MASTERCARD/DISCOVER/AMERICAN EXPRESS or COD. We sell to retail stores and web sites only. Please understand that it is our policy not to sell to stores or catalogs that sell at discount.
PLAN AHEAD
Please allow 2 to 4 weeks to ship for basic styles and accessories. Certain styles are not available year round. Styles requiring production may take 8 to 10 weeks. Date key in price list indicates when certain styles begin shipping..
STYLE MINIMUMS
Costumes, leotards & skirts - 2 per style per color, Boas, glove - 4 per style per color, Headpieces, wands - 4 per style per color, Shoes - 1 case.
OPEN ACCOUNT
Net 30 days terms available to approved accounts. We will not ship any items to a past due account. Terms may be subject to change without notice. Open accounts revert to COD after 2 late payments. Returned checks will be subject to a $20.00 return check fee.
PURCHASE ORDERS
We cannot ship unless we have your official signed purchase order with the correct style numbers and prices on the order. If a price discrepancy exists between your PO and our price, we must wait for a corrected PO in writing before processing your order. Please allow two weeks for shipping from the time we receive your final purchase order with correct style numbers and prices.
SHIPPING
We ship UPS FOB Factory. Please advise if you have special requirements.
RETURN POLICY
We cannot accept returns or exchanges for size. We will promptly exchange or repair defective merchandise. Please fax or call for return authorization number. ALL CLAIMS MUST BE MADE WITHIN 10 DAYS OF RECEIPT OF ORDER. We do not honor chargebacks/illegal deductions/expense offsets. Accounts with past due invoices for any reason, including unauthorized chargebacks will not be shipped. Please report any problems with our merchandise or shipments to our office within 10 days of shipment for prompt resolution to keep your account in good standing.
PRICES
We have tried to make this catalog and price list as accurate as possible, but we cannot be responsible for errors. Prices subject to change without notice.
PRE-TICKETING
Hangers or pre-ticketing available at additional cost.
