Store Policies
Phone Hours
Phone hours are 8:00 AM to 4:00 PM Monday through Friday, Eastern Time, excluding major holidays. For faster service, please have your order control number (located on the upper right hand corner of your confirmation) or your customer number on hand before you call. Email inquires are also addressed during these same business hours.
How To Order & Terms
- All orders require a deposit of at least 50% or a valid purchase order.
- Checks, money orders and credit cards are accepted forms of payment. (US Funds)
- If an order is placed online with a check, check must be received within 7 business days or the order will be canceled.
- Orders by phone or fax must use a credit card for deposit
- Purchase Orders are accepted from Colleges, High, Middle and Elementary schools only. We must have your numbered, totaled (including S&H) and signed PO in hand before we can process your order. POs must state: 'Purchases are not returnable.' POs are payable immediately upon receipt of merchandise. POs must be paid by the issuing party.
- Orders received by mail or fax without a deposit cannot be processed.
- Orders from the Color Guard Performance Wear collection cannot be combined with orders from other AWCT catalogs.
- Add a $25 cutting fee for each style ordered as shown with 3 or less units per color.
- All prices and terms are subject to change.
Credit Cards
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Your account is charged immediately upon receipt of your order. If your mailed or faxed credit card number is declined, you will need to provide another form of payment within 48 hours or your order will be cancelled.
Returned Checks
There is a $20.00 charge for checks returned unpaid by your bank. Returned checks must be replaced with a certified check or money order. A new ship date is assigned as of the date replacement funds are received.
Order Confirmation
Please retain a copy of your original order. We will acknowledge your order immediately and assign an order control number to it. If you do not receive your order confirmation within 10 days, call us. Check this confirmation against your original order and notify us at once if they do not agree.
Reorders
Wear and dye lot variations may make it impossible to obtain an exact match of some colors. Styles are expected to be available as long as the styles appears in our current catalog, but are not guaranteed to be available if forces beyond our control restrict fabric availability. We make every reasonable effort to provide continuity for out customers. Contact our office for color swatches if exact color match is required.
PA Residents
Shipments to Pennsylvania only, add 6% sales tax, or furnish us with your tax exemption/resale certificate.
Availability
Availability of all products is subject to change.Team TrueColors Uniforms
Minimum of 8 pieces for True Colors uniforms. Sample swatches available upon request. Your PO is a legal contract which must be honored once your order has been accepted. No changes can be considered once True Colors orders have been processed. Delivery will be 6 weeks or more.
Custom Uniforms
Custom uniforms require a 12 uniform or flag minimum and additional fees will apply.
All True Colors and Custom uniforms are produced for your order in your selected colors and therefore can not be cancelled, returned or exchanged.
How To Order Online
Teachers and studio owners get IMMEDIATE WEB SITE ACCESS!
EXISTING CUSTOMERS: Look at your address label on the back cover of our catalog/pricebook. Your User ID and Password are imprinted within the line of text at the top of the label following the word CODE disregard the first two and last two characters and the asterisk. For example:
CODE: STDANCEA*13245643
User ID = DANCEA (case sensitive)
Password = 132456
If you misplace your User ID and Password, click customer login and click the related link and enter your email address. We will email your User ID and Password within 24 hours.
See Also
